Transition to Agile Ways of Working at the NDIS
August 25 @ 8:00 am - 10:00 am$10.00
NDIA will share their evolving story, from past to present and describe how operating in a rapidly changing environment where the ability to adapt and respond is critical.
Join in a hands on exercise to work through the theory and application of a Service Blueprint and learn how this digital tool highlights the customer touchpoints with an organisation’s product or service, and how those customer touchpoints connect to the more detailed operational processes.
“If it’s not adding value to the customer’s experience, what is the purpose of the process?”